Providing Billing Details

You will need to provide your billing details using either a credit card or by providing invoice details. Please enter your details as soon as possible as they are required once a paid tier is entered.

If you do not provide us with your billing details when your bill is due your Account on the platform will be suspended and data will no longer be collected until the bill is settled.  Within the platform, it is very easy to adjust your usage and data collection allowing you to manage your budget.

Tracking MAU

To start with, you can track the MAU number in a number of places, from the front screen to the dashboard and in the billing interface. These will all tell you the number of MAU you have but be aware that they do not tell you exactly the same information.

MAU on the dashboard

The MAU number on the dashboard is a rolling 30 day MAU. This is really useful to see how the MAU number is changing over time and the number you want to track to see how the game is performing.

MAU used for billing

The MAU that is used for billing purposes is subtly different. It is the number of active users in the calendar month, this means on day one of the month it will start zero and rise over the month as more users play your game.
The two MAU numbers will be closely aligned but there will be a difference between the two numbers. If in doubt use the numbers exposed in the billing interface.

Predicted MAU

The billing interface also estimates what the platform thinks the MAU will be at the end of the month. This only starts on month two of a game as it needs historical data to do the prediction. The prediction is not guaranteed but is a good guide to what the MAU will likely be at the end of the month so you do not get any surprises when it comes to your bill.

Useful Notifications

To make sure you do not get any surprises, the platform will e-mail you if your MAU is predicted to mean you will move up a payment band. These e-mails will only be sent after day 20 of a month and will be sent to the account owner and the finance e-mail addresses.

Contact Us

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