On the sign up there was a number of monthly active users (MAUs) that were free, but what happens if you exceed this number?

Providing Billing Details

If you are within the free allowance of the platform you don’t need to provide billing details at this stage if you don’t wish to. If you are going to enter a billing tier, we will need you to provide your billing details either using a credit card or providing invoice details. Do not worry; we will prompt you to enter your billing information when it is required.

If you do not provide us with your billing details when your bill is due your Account on the platform will be suspended and data will no longer be collected until the bill is settled.  Within the platform, it is very easy to adjust your usage and data collection allowing you to manage your budget.

Tracking MAU

To start with, you can track the MAU number in a number of places, from the front screen to the dashboard and in the billing interface. These will all tell you the number of MAU you have but be aware that they do not tell you exactly the same information.

MAU on the dashboard

The MAU number on the dashboard is a rolling 30 day MAU. This is really useful to see how the MAU number is changing over time and the number you want to track to see how the game is performing.

MAU used for billing

The MAU that is used for billing purposes is subtly different. It is the number of active users in the calendar month, this means on day one of the month it will start zero and rise over the month as more users play your game.
The two MAU numbers will be closely aligned but there will be a difference between the two numbers. If in doubt use the numbers exposed in the billing interface.

Predicted MAU

The billing interface also estimates what the platform thinks the MAU will be at the end of the month. This only starts on month two of a game as it needs historical data to do the prediction. The prediction is not guaranteed but is a good guide to what the MAU will likely be at the end of the month so you do not get any surprises when it comes to your bill.

Useful Notifications

To make sure you do not get any surprises, the platform will e-mail you if your MAU is predicted to mean you will move up a payment band. These e-mails will only be sent after day 20 of a month and will be sent to the account owner and the finance e-mail addresses.